FAQ

When will my order be delivered?

Orders are shipped within 1-4 days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order. The overall shipping time is 14-25 days. Depending on several factors, the order might arrive earlier than expected or delays may occur.

Why are my orders sent separately?

In some cases, an order may be split into different packages for any of the following reasons:

Weight limit. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.

Why is my order taking longer?

Common reasons for order delay:

Billing and shipping addresses are not the same.
Order is pending a credit approval and verification.
A product is currently out of stock.
An order which requires special customization

Can I return a product?

Yes. In the case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 30 days from the moment it was received (the shipping fees will be payed by the customer). . Alternatively we can issue you a store credit to place another order.

*Only defective or regular priced items can be fully refunded. All other returns will be reimbursed as store credit.

How do I return a product?

To return a product simply email us at info@waterloomademoiselle.com to receive the return instructions.

Send us some pictures of the item(s), the shipping label and the tracking information. Please insert the order number in the email subject.
Once you receive the return address, you may ship the product(s) via a courier of your choice within 30 days of receiving the product. We suggest providing tracking number for any returns, as lost in return items are not eligible for reimbursements.
Once the item is returned at our warehouse you will receive a refund notification. Please allow 2-7 working days for the transaction to appear on your account.

What payment methods do you accept?